FAQs

Can I be notified when a product is restocked?
The best way to stay informed about upcoming restock dates is by signing up for our newsletter, or by following us on social media @worldwickscandles.

When will my order be shipped?
Typical order processing time is 3-5 business days; however, it can be up to 10 business days during busy seasons. Once shipped, you will receive an email notification with shipping and tracking information.

What type of wax do you use?
All our candles are made with parasoy blended wax. This is a blend of paraffin and soy wax, so you get the best of both worlds! The paraffin provides excellent scent throw, while the soy gives the candle a longer, smoother burn.

What's the best way to burn my candle?
Make sure to remove the plastic label covering on your candle before lighting. Then, trim the wick to 1/4 inch. Light your candle, and let it burn until the wax is melted as close to the edge as possible (this is especially important on your first burn). While it is not recommended to burn a candle for more than 4-6 hours, you may need to trim and re-light your candle when the wick reaches a length longer than 1/4 inch. Never leave a burning candle unattended.

There is soot coming from my candle, help!
The. Wick. Our wax and wicks are formulated together to reduce any experience of soot. However, if you see soot or black smoke, it means your wick is too long. Extinguish the flame, trim the wick to 1/4 inch, and re-light if desired. Never leave a burning candle unattended.

My candle is tunneling, help!
We like to say that candles have memory. Your wax will only melt out to the size of your last melt pool. Therefore, if you do not let the wax melt all the way to the edge the first time you light it, it will likely never melt all the way to the edges, causing the melt pool to tunnel downwards. The good news is that this is easily fixed! Take some aluminum foil and wrap it around the edges of your candle, leaving space in the middle for the flame. This will direct more heat to the edges, causing that wax to melt. Never leave a burning candle unattended.